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Digital Learning

The Digital Learning department at Southeastern University fosters an accessible, Christ-centered digital learning community committed to student success. Through innovative instructional design and purposeful integration of technology — including our learning management system, MyFire — we empower all university members to discover their Divine Design, engage meaningfully in dynamic educational experiences, and pursue excellence in Spirit-empowered learning, leadership, and service to Christ and the world. Please select one of our services to the right or continue scrolling for more information.

Course Development

Digital Learning collaborates closely with faculty to design, develop, and enhance high-quality courses which engage students and support effective online and hybrid instruction. Our dedicated instructional designers leverage best practices, pedagogy, and technology to build dynamic, accessible, and impactful learning experiences.

Purpose: To provide a standardized process for managing special projects that fall outside the typical course development procedures at Southeastern University, ensuring clarity, efficiency, and timely completion.

Scope: This protocol applies to all special projects initiated by the Digital Learning Department, excluding normal course development requests.

Process:

  1. Initiation of Special Project
  • The requester submits a Special Project Request Form to the Senior Director of Digital Learning.
  • The Senior Director reviews the request for approval, considering the project’s alignment with strategic goals, required resources, and timeline.
  1. Project Assignment
  • Upon approval, the Senior Director assigns the special project to a designated Project Lead within Asana.
  • The Asana task includes:
    • Project overview
    • Google Drive folder link for documentation and collaboration
    • Key stakeholders
    • Initial timeline
  1. Project Kickoff Meeting
  • The Project Lead schedules and conducts a kickoff meeting with all relevant stakeholders within one week of assignment.
  • The purpose of the kickoff meeting includes:
    • Clarifying project scope
    • Defining project objectives
    • Establishing clear timelines and deliverables
    • Identifying any technological or instructional support required
  1. Project Plan Submission
  • Within one week after the kickoff meeting, the Project Lead drafts a detailed Project Plan, including:
    • Key milestones
    • Project timeline with deadlines
    • Required resources and assigned personnel
    • Specific deliverables and quality metrics
  • The Project Plan must be approved by the Senior Director.
  1. Progress Checkpoints
  • Bi-weekly checkpoints are conducted by the Project Lead to ensure adherence to the timeline, identify challenges, and make necessary adjustments.
  • Progress updates are documented in Asana and communicated to the Senior Director.
  1. Interim Review
  • A midpoint review meeting occurs halfway through the scheduled timeline to assess progress and make necessary course corrections.
  • Any revisions to the timeline or scope must be approved by the Senior Director.
  1. Project Completion
  • Upon completion, the Project Lead submits final deliverables to the Senior Director for review.
  • The Senior Director conducts a final quality assurance check within one week of submission.
  1. Final Approval and Closure
  • Once approved, the Senior Director formally closes the project in Asana and archives all project documentation in the designated Google Drive folder.
  • Communication is sent to all stakeholders confirming completion and availability of project deliverables.

Timeline for Completion:

  • Approval & Assignment: Within 1 week of submission
  • Kickoff Meeting: Within 1 week after assignment
  • Project Plan Submission: Within 1 week after kickoff
  • Interim Review: Midway point of the project timeline
  • Project Completion: Determine based on the scope of the project
  • Final Approval & Closure: Within 1 week of submission of final deliverables

Adhering to this SOP will facilitate effective project management, enhance departmental accountability, and ensure timely and successful completion of special projects.

Support

We offer robust support systems for faculty, staff, and students to navigate technology seamlessly, resolving technical issues quickly and efficiently. Through personalized assistance, responsive help desk services, and proactive troubleshooting, our support ensures consistent access and positive digital experiences across the university.

Training

Digital Learning is committed to providing continuous professional development opportunities to enhance digital teaching and learning proficiency. Our comprehensive training sessions, workshops, and tutorials equip faculty and staff with essential skills and confidence to effectively integrate technology into their instructional practices.

Purpose: To streamline the submission, approval, and scheduling of training sessions conducted by the Digital Learning team for various stakeholders at Southeastern University.

Procedure:

  1. Submission of Training Request 

Digital Learning Training Request Form 

  • Stakeholders complete and submit the Training Request Form online.
  • Submission must include:
    • Name and contact information of requester
    • Department or college affiliation
    • Detailed description of the training needs
    • Intended audience (faculty, staff, or students)
    • Preferred dates and times
  1. Review and Approval
  • The Senior Director of Digital Learning reviews submissions weekly.
  • Requests are assessed based on alignment with strategic priorities, resource availability, and timeline feasibility.
  • The requester will receive approval status within one week of review.
  1. Assignment of Trainer
  • Approved requests are assigned to appropriate Instructional Design or Technical Support staff by the Senior Director.
  • Notification of approval and trainer assignment is sent to the requester within 3 days of approval.
  1. Scheduling and Coordination
  • The assigned trainer coordinates scheduling with the requester, confirming date, time, location (virtual or physical), and necessary resources.
  • Trainer confirms finalized training schedule with Senior Director and updates the Training Calendar.
  1. Preparation for Training
  • Trainer prepares or adapts necessary materials, resources, and technology requirements.
  • Trainer communicates with requester at least one week prior to training date to confirm arrangements and finalize any special requirements.
  1. Delivery of Training
  • Trainer conducts the training session according to the established agenda.
  • Trainer documents attendance and provides any necessary follow-up materials to attendees.
  1. Feedback and Follow-Up
  • Attendees complete a post-training evaluation form to assess effectiveness and relevance.
  • Trainer reviews feedback within one week of training completion and shares a summary with the Senior Director.
  • Any identified improvements or additional training needs are communicated to the Senior Director.

Timeline:

  • Submission Review: Weekly
  • Approval Notification: Within one week of submission review
  • Scheduling Confirmation: Within one week post-approval
  • Training Delivery: Within 2-4 weeks from approval (subject to trainer availability)
  • Feedback Collection: Within one week after training session completion

Instructional Technologies

We manage and implement cutting-edge instructional technologies to foster engaging and innovative educational experiences. Our department oversees the university's Learning Management System (LMS), virtual collaboration platforms, digital assessment tools, and multimedia resources, ensuring the technological infrastructure effectively meets the dynamic needs of the SEU community.

Department Contacts

Justin Rose, MTS
Associate Vice President
Information Management & Digital Learning
jerose@seu.edu

Rustin Lloyd
Senior Director of Digital Learning
rblloyd@seu.edu

Jordan Kleinhenn
Director, Institutional Research
ljkleinhenn@seu.edu

Paquita Copeland, JD
Director, Institutional Analytics and Data Design
fcopeland@seu.edu

Julian Kraslow
Data Analyst
ajkraslow@seu.edu