2024 FAFSA Information Guide

INFORMATION TECHNOLOGY

IT Help Desk

Welcome to the IT Help Desk Portal

The IT Helpdesk is your point of contact for all information technology issues. We provide technical support to students, faculty, and staff on a variety of university technology services.

Self-Service Portal

Submit IT requests and find solutions to common tech issues.

Account Setup

Learn how to set up access to your SEU accounts.

Network Support

Learn how to connect your device.

Parent Portal

To meet the requirements of the Family Educational Rights and Privacy Act (FERPA), students must set up permissions for access to their information.

Reset Password

Click on “Forgot Password” on the SEU Single Sign-On Dashboard page.

Single Sign-On Dashboard

Find all of your systems in one place (initial setup required).

Visit the Help Desk page or go directly to your OneLogin Dashboard. You can see your open tickets and previous tickets in this portal along with seeing updates to your open tickets.

When emailing helpdesk@seu.edu, please include all relevant information related to your issue. It is helpful if you also include your SEU ID number and a phone number where you can be reached.

Here is an overview of what you’ll find in your OneLogin Dashboard. (Select Company: SEU)

Title IX: A page that explains your rights related to sexual harassment and misconduct. This page also includes contact information should you need to report a matter.

Change of Status: Change your status as a student (such as changing from an online student to a traditional in-person student).

SEU Financial Aid Portal (NetPartner): Your financial aid portal.

Help Desk: Submit a support request or check on the status of a current ticket.

MyPortal (JICS): Register for courses, see your course schedule, see your degree plan, pay your bill, work with different forms, and many other things related to student life.

MyFire: This is your online learning portal. Your course content lives here and this is where you will complete all of your course assignments. You will spend most of your time within this system.

MySEU: This internal system offers different forms and information related to being an SEU student.

SEU Email: All communication from SEU will be sent to your SEU email account.

SEU Single-Sign-On: This page relays information related to setting up multi-factor authentication for your SEU account.

SEU.edu: The main SEU website.

Steelman Library: The SEU Steelman Library page gives you access to resources, databases, and articles.

Student Finances: This link will take you directly to the Student Finances tab in MyPortal (JICS) where you can download 1098-T tax forms, see information related to your financial account, and pay your bill through the Nelnet portal.

Student Success: This web page is dedicated to providing resources to assist in making your college journey successful. There are links to our tutoring center, the advising office, student jobs, and various other resources to help you succeed at SEU.

TimelyCare: This link takes you to an online counseling portal that is available to all SEU students.

New Student Login Support

Follow the steps outlined in this document to set up your SEU account and Single Sign-On access, which includes your SEU email address and access to all necessary systems.

SEU Account Setup

Setup Instructions

Follow the steps outlined in this document to set up multi-factor authentication, which is necessary to access your SEU Single Sign-On account.

MFA Setup Instructions

In order to meet the requirements of the Family Educational Rights and Privacy Act (FERPA), students must set up permissions for parents or others whom they want to provide access to their SEU accounts. Learn more and get started here.

IT Help Desk

Located behind the Student Activities Center

Monday – Friday, 8:00 AM – 4:30 PM
863.667.5028 | helpdesk@seu.edu