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Center for student success

Student Outreach and Support

Welcome to SOS

Our Office of Student Outreach & Support (SOS) and our Behavioral Intervention Team (BIT) collaborate as they come alongside students in need of support.

  • SOS is a student-focused, direct care coordination team. SOS assists students in managing stress and in reducing barriers that can impact their academic success, overall health, and mental wellness. 
  • BIT is an interdisciplinary team concerned with the well-being of all students, and is committed to creating an environment that is safe for learning and development. 

These resources are available to all students (undergraduate, graduate, and doctoral) regardless of location (traditional, online, or partner site-based).

SOS Team

Picture of James Monroe

J. Matthew Monroe, MAR, MDiv

Director of Student Outreach & Support
863.667.5218 |

SOS Meeting Information

A student who has chosen to come to, or been referred to, SOS will start by meeting with a case manager. The case manager will talk to the student about their current feelings about their academic progress, social life, physical health, mental health, and spiritual life. 

Based on this conversation, the student and the case manager will partner together to identify ways the student can get additional support. This type of support could include: 

  • Learning new coping skills
  • Creating a schedule/learning time management skills
  • Developing a budget
  • Getting connected to counseling
  • Registering with our Office of Academic & Auxiliary Services for academic accommodations 
  • Scheduling an appointment to see a physician. 

Most students who meet with a case manager will meet two to three times per semester. Case managers will continue to offer support to students until the student feels as though their presenting concern(s) have been resolved or managed effectively.

Being a part of the Fire Family means you always have people in your corner who want the best for you. Students are always welcome to come to SOS if they realize they could benefit from additional support. Or, SOS may receive referrals from friends, faculty members, Residence Life staff, coaches, or family members when they notice something is “off” with a student. Once SOS receives the referral, we reach out to the student to invite them to come in for an appointment.  

Staff, faculty, friends or family members are in a good position to identify who might need help, as they see and talk to students on a regular basis and in a variety of situations. 

If you notice that a student is exhibiting one or more of the following academic, physical or emotional signs, or you just have a “gut feeling” that something is wrong, make a referral! Some of these signs may include, but are not limited to:

Academic Indicators 

  • Deterioration in quality/quantity of work
  • A negative change in classroom or research performance (e.g., drop in grades)
  • Missed assignments or exams 
  • Repeated absences from class/labs 
  • Decline in enthusiasm in class (e.g., no longer participating in class discussions) 
  • Student sends frequent, lengthy, “ranting” or threatening types of emails to professor/TA
  • Continual seeking of special provisions (e.g., late papers, extensions, postponed exams or projects) 


Emotional Indicators 

  • Emotions (sadness, nervousness, fearfulness, etc.) that are displayed to an extreme degree or for a prolonged period of time 
  • Change in typical personality (e.g., more outgoing or more withdrawn than usual) 
  • Difficulty connecting with the community, making friends, etc. 
  • Difficulty dealing with a life event (e.g., death in family, relationship break-up) 
  • Expressions of hopelessness, isolation, or worthlessness; themes of suicide, self-harm, or more frequent references to death and dying 
  • Marked irritability, anger, hostility 
  • Direct mention of thoughts of self-harm, harm to others, or suicide 
  • Mention of dealing with a mental health issue (depression, anxiety, bipolar disorder, substance abuse, eating disorder, etc.) 
  • Strange or bizarre behavior that is obviously inappropriate to the situation (e.g., seeing or hearing things other people don’t) 


Physical Indicators 

  • Chronic fatigue or falling asleep at inappropriate times 
  • Marked change in personal hygiene or appearance
  • Noticeable or dramatic change in energy level 
  • Dramatic weight loss or weight gain. Impaired speech or confused, disjointed thoughts 
  • Frequently appears “hung-over” or attends class intoxicated 
  • Noticeable signs of self-harm (cuts, burns, etc.)

Making a Referral

Complete the Referral Form

When making a referral, please be as descriptive as possible when telling us what’s happening. Provide specific examples of observed behavior, direct quotes, and attach any email/text message exchanges, concerning writings/assignments/posts, etc. 

We have found that when you have a relationship with the student, it is helpful to let them know that you plan to make a referral based on your concerns. Let them know why you are concerned, and how you think the SOS office can be helpful. Remind them that the referral is designed to get them support and resources, not to make them feel intimidated, ashamed, or self-conscious. 

You might say something like: 

“Thank you for telling me. I know this took a lot of courage and vulnerability. There is an office on campus, Student Outreach and Support, which can help you get access to success resources. I am going to make a referral and they will contact you. You may find it helpful to meet with them and allow them to work with you to get the right support.”

Steps after a Referral is Made

Step 1: Outreach

SOS staff will reach out to the student via email, or in some cases may send a text message or call the student directly. In high-risk cases, if the student does not respond to outreach, a visit to check on the welfare of the student may also be initiated

Step 2: Consultation

SOS staff work in conjunction with various campus and community resources and will consult with treatment providers, support resources, and other sources of information to ensure that the student is receiving holistic care and that our team has all relevant information.

Step 3: Meeting with the Student

SOS staff will meet with the student to conduct a holistic assessment. The case manager will assess the student’s needs in a variety of categories and will connect them with the appropriate resources to meet these needs.

Step 4: Connection & Follow-Up

SOS case managers will help the student remain engaged with their recommended resources and will offer follow-up case management services to assist in reducing their stressors over time.

Step 5: Updates to Referral Source

If the referral source is an SEU employee, they will receive an update within 2 weeks of the initial referral submission. SOS will provide an update on whether or not we have met with the student. As the referral source, you are also welcome to call the office to follow up on your referral or to submit another referral to provide additional information.

What is the Behavioral Intervention Team (BIT)?

The Behavioral Intervention Team operates as an administrative, interdisciplinary team that assesses referrals, collaborates with the SOS team to develop action plans for success, and monitors red-flag behaviors and concerning trends across the campus community. 

The BIT continuously assesses, analyzes, monitors, and responds to behavioral concerns of students in an effort to ensure individual and campus-wide safety.

Role of the BIT is to:

  • Make recommendations to SEU officials on appropriate action consistent with University policies and procedures 
  • Coordinate the campus response to distressing, disruptive, or potentially harmful student situations.
  • Collaborate with campus partners to develop specific strategies to manage distressing, disruptive, or potentially harmful student behavior with regard to the safety and rights of others 
  • Minimize the impact of disruptive behavior on the community 
  • Share educational, need-to-know information with campus partners to ensure continuity for a student in need of support 


Members of the BIT: 

  • Director of Student Outreach and Support 
  • Assistant Director of Safety & Security 
  • Director of Community Standards & Responsibility 
  • Director of Residence Life 
  • Director of Health Services 
  • Director of Academic & Auxiliary Services 
  • Associate Provost 
  • Chief Student Success Officer 
  • Department of Spiritual Formation representative 
  • Athletics representative 

Student Outreach & Support

863.667.5137 |

Hours of Operation

Sunday — 5:00–10:00 p.m.

Monday–Thursday — 8:00 a.m–10:00 p.m.

Friday — 8:00 a.m.–5:00 p.m.

Closed during campus holidays and breaks, as well as fall & spring commencement days