Center for student success
Our Office of Student Outreach & Support (SOS) and our Behavioral Intervention Team (BIT) collaborate as they come alongside students in need of support.
These resources are available to all students (undergraduate, graduate, and doctoral) regardless of location (traditional, online, or partner site-based).
A student who has chosen to come to, or been referred to, SOS will start by meeting with a case manager. The case manager will talk to the student about their current feelings about their academic progress, social life, physical health, mental health, and spiritual life.
Based on this conversation, the student and the case manager will partner together to identify ways the student can get additional support. This type of support could include:
Most students who meet with a case manager will meet two to three times per semester. Case managers will continue to offer support to students until the student feels as though their presenting concern(s) have been resolved or managed effectively.
Being a part of the Fire Family means you always have people in your corner who want the best for you. Students are always welcome to come to SOS if they realize they could benefit from additional support. Or, SOS may receive referrals from friends, faculty members, Residence Life staff, coaches, or family members when they notice something is “off” with a student. Once SOS receives the referral, we reach out to the student to invite them to come in for an appointment.
Staff, faculty, friends or family members are in a good position to identify who might need help, as they see and talk to students on a regular basis and in a variety of situations.
If you notice that a student is exhibiting one or more of the following academic, physical or emotional signs, or you just have a “gut feeling” that something is wrong, make a referral! Some of these signs may include, but are not limited to:
When making a referral, please be as descriptive as possible when telling us what’s happening. Provide specific examples of observed behavior, direct quotes, and attach any email/text message exchanges, concerning writings/assignments/posts, etc.
We have found that when you have a relationship with the student, it is helpful to let them know that you plan to make a referral based on your concerns. Let them know why you are concerned, and how you think the SOS office can be helpful. Remind them that the referral is designed to get them support and resources, not to make them feel intimidated, ashamed, or self-conscious.
You might say something like:
“Thank you for telling me. I know this took a lot of courage and vulnerability. There is an office on campus, Student Outreach and Support, which can help you get access to success resources. I am going to make a referral and they will contact you. You may find it helpful to meet with them and allow them to work with you to get the right support.”
The Behavioral Intervention Team operates as an administrative, interdisciplinary team that assesses referrals, collaborates with the SOS team to develop action plans for success, and monitors red-flag behaviors and concerning trends across the campus community.
The BIT continuously assesses, analyzes, monitors, and responds to behavioral concerns of students in an effort to ensure individual and campus-wide safety.
Role of the BIT is to:
Members of the BIT:
863.667.5137 | firstname.lastname@example.org
Hours of Operation
Sunday — 5:00–10:00 p.m.
Monday–Thursday — 8:00 a.m–10:00 p.m.
Friday — 8:00 a.m.–5:00 p.m.
Closed during campus holidays and breaks, as well as fall & spring commencement days